GENERAL CONDITIONS OF SALE AND USE

Article 1: General


The validation of an order with SARL TR ADVENTURE implies the client's acceptance of the present general conditions of sale.
Speedline customers may, if they wish, purchase a SEMLORE ticket to get to the start of the zip line. They will then be informed of the general conditions of sale and
for the use of transport tickets for the Semlore ski lifts. The present conditions govern the online sale by SARL TR ADVENTURE of zip line tickets on SPEEDLINE-LESORRES.COM .
No provision contrary to the conditions of sale may be opposed to SARL TR ADVENTURE if it has not been previously and expressly accepted by SARL TR ADVENTURE.
If a condition is missing, it will be considered to be governed by the practices in force in the distance selling sector whose companies are based in France.
These terms and conditions of sale may be unilaterally modified by TR ADVENTURE SARL without prior notice. The applicable conditions shall be those in force on the date of the order by the buyer.


Article 2: SPEEDLINE TRANSPORTATION TITLE


The ticket SPEEDLINE includes a descent in Tyrolienne in Les Orres.
The departure being situated near the arrival of the chairlift of "pic vert" (2240m of altitude), the arrival at the place called "the rock of Rolande".
The site proposes the purchase of a Tyrolean descent with choice of the day and the time slot of the descent or the purchase of a gift voucher to offer.


1/In the case of the purchase of a downhill, the customer has 2 options:

If you have a SEMLORE ticket, or if you decide not to use the ski lifts, you can go directly to the speedline departure point (near the arrival of the pic vert chairlift)

If he does not have a ticket and wishes to use the ski lifts, he will have the possibility to buy a ticket at a preferential rate at the speedline cash desk located on the
snow front of Les Orres 1650m.
In this case, the Speedline customer will have read the conditions SARL TR Adventure - Villa Aliseane , 05200 Baratier Siret : 888 620 96 0 R.C.S. Gap

2/ In the case of the purchase of a gift voucher

The customer buys the gift voucher on the website www.speedline-lesorres.com. The recipient of the gift voucher will then have to book the day and the time slot of the descent on the website www.speedline-lesorres.com . The recipient of the gift voucher will receive the gift voucher directly by email.

Article 3: Condition of withdrawal


The client must be present 20 minutes before the arrival time of the pic vert chairlift.
If the customer has to pay for a ticket, he will have to take into account the time spent at the Speedline or Semlore cash desk to buy it.
Any delay will be considered as a withdrawal and no refund will be possible.

Article 4: Activity


The access to the zip line SPEEDLINE is done by the chairlift De pic vert, by your own means if you decide not to use the ski lifts or by vehicle in certain cases.

Solo descent:
The maximum weight is 120kg. Children weighing more than 35kg AND at least 8 years old are allowed to go solo if they are accompanied.

Duo descent:
Duo descent is allowed for children weighing more than 30kg and aged 8 years old minimum. The presence of an adult is necessary for children under 12 years old.
The difference in weight between the 2 descenders must not exceed 40kg and the cumulative weight must not exceed 150kg.
Children under 8 years of age and children under 30kg are not allowed.
For your safety, a weight check may be performed before the descent.
Failure to comply with these requirements will result in the cancellation of the activity without refund. Weights and ages are fixed without any negotiation for your safety.
SARL TR Adventure - Villa Aliseane , 05200 Baratier Siret : 888 620 96 0 R.C.S. Gap

Article 5 : Rates


The prices indicated at the time of the order are in Euros.
Services are invoiced inclusive of all taxes.
TR ADVENTURE SARL reserves the right to change its prices at any time without prior notice.
The applicable rates are those in force on the date of the order by the buyer.
The products ordered remain the property of SARL TR ADVENTURE until the price has been paid in full.


Article 6: Payment terms.

The price is payable at the time of order and payments are made by credit card (CB, Visa, Mastercard) via the SUM UP platform.
At no time does the operator have knowledge of the numbers that the customer must provide.
The operator is only notified by SUM UP that a transfer corresponding to the amount of the order has been made to his account.


Article 7 : Payment


Orders for SArl tr Adventure products paid by credit card will be confirmed once they have been approved by the bank.
The refusal of the authorization to debit the customer's bank account by his bank will result in the cancellation of the ordering process.


Article 8 : Right of withdrawal


In application of article L221-18 of the Consumer Code, the sale of transport tickets is not subject to the application of the right of withdrawal provided for in article L221-2 of the Consumer Code in terms of distance selling.

Article 9 : Cancellation


1 / Any request for cancellation of an order must be addressed to the online sales department of SARL Tr Adventure by letter or e-mail to contact@speedline-lesorres.com or 06 52 96 06 43 .
SARL Tr Adventure reserves the right to accept or refuse the client's request.


Article 10: Modification


The SARL Tr adventure allows its customers to modify their ticket up to 1 hour before the scheduled departure of their flight and this within 15 days.
Any other request should be addressed to the customer service at contact@speedline-lesorres.com or by phone at 06 52 96 06 43.

Article 11: Refunds


There will be no refund of tickets for accidents, illness, pregnancy or any other personal reason.
In case of interruption of the ski lift service, the client must contact Semlore for any commercial claim.
In the event of a health crisis (confinement...), the Sarl tr adventure undertakes to reimburse customers or to offer them a flight rescheduling valid for 18 months.


Article 12: Interruption of service


In the event of a service interruption, the ticket holder may be offered a postponement or a full refund.
Refunds will be made on the amount actually paid by the customer at the time of the order and not on the face value of the product.

Article 13 : Contact


For any information, our online sales department is at your disposal: contact@speedline-lesorres.com or 06 52 96 06 43


Article 14: Intellectual Property


All the elements of the site of the Sarl tr adventure are and remain the exclusive intellectual property of the Sarl tr adventure.
No one is authorized to reproduce, exploit, rebroadcast or use for any purpose whatsoever, even partially, elements of the site. Any simple link or hypertext link is strictly forbidden without the express agreement of the Sarl tr adventure


Article 15: Liability


Sarl tr adventure has, for all stages of access to the site, the ordering process, delivery or subsequent services, only an obligation of means. Sarl tr adventure cannot be held responsible for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with case law.
The Sarl tr adventure cannot be held responsible for the non-execution of the contract in case of force majeure, disturbance or total or partial strike, in particular of the postal services or the means of transport, in case of floods or fires.


Article 16: Proof


The provision of the credit card number and the final validation of the order will be worth proof of the completeness of the said order in accordance with the provisions of the law n°2000.230 of March 13, 2000 and will be worth exigibility of the sums engaged by the seizure of the articles appearing on the purchase order.

Article 17: Data processing and liberties


The information concerning the customer, transmitted at the time of the order, is collected by the Sarl tr adventure, they cannot be in no case transmitted or resold to anybody.
In accordance with Article 34 of Law No. 78.17 of January 6, 1978 "Informatique et Libertés", the customer has a right to access, modify, rectify and delete data concerning him.
If the customer wishes to exercise his right, he can address by mail to the Sarl tr adventure .


Article 18: Dispute Resolution


This contract is subject to French law. The language of this contract is French. In the event of a dispute, the parties undertake to resort to a conciliation procedure prior to any litigation procedure. If no agreement is reached, the dispute will be submitted to the competent court.
Moreover, in the absence of a satisfactory response, the consumer has the possibility to refer the matter to the Mediator of Tourism and Travel.